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Help and Frequently Asked Questions

Using the site

Teachable credits and payment

Downloading and using files

Video demonstrations

Using the site

Uploading files

Using the site

How do I find the right resource?
You can browse or search within your subject to get a list of what files are available. You can always preview the file, but then:

EITHER the contributor has made the files available to download for free. It will have a button to click on (green buttons always mean the download is free), although you will need to sign up before you can access them.
Or full access to the file is only through using a Teachable.net credit. It will have a button to click on (orange buttons mean the download will use credits). You will be given the option of buying credits when you sign up.

The preview has only limited use (and is not for further distribution), so to download the full versions you will need to buy credits.

Why do I need to register my information?
Resources are kindly contributed to this site from a range of amateur and professional contributors. To check who is downloading these files, and to allow the contributors to be reimbursed for paid-for files, we ask you to give submit limited personal information (about your school, what you teach, and where you live). We will not pass this on to anyone without your express permission - see our privacy policy for more.

In exchange you get many benefits. When you buy credits you can then get full access to the files on the site: every time you want to download a new file you use up credits. We store your downloaded files on the site - under My Downloads - so you can access the files from anywhere with an internet connection, and won't have to use another credit if you lose the download. If you sign up as a department you can access any of the files your colleagues have downloaded for free as well.

What are 'Hot Resources'?

Hot Resources are the most recent and relevant files for you. They are the top five best resources added in the last month; and if you are logged in, they are customised for your subject.

Is there free stuff on the site I can download now?
We'd love to make everything for free but all the hard-working contributors that put effort into their resources expect some reward, and that reward comes from your subscriptions. There are a few free downloads available - whenever you see a green button. However, you will need to sign-up to access them.

You may also find further free resources if you follow the links to the contributors own websites, although in most cases everything that is easily available will already be on Teachable.net.

What is the difference between resources and files?

On Teachable.net you search by 'resource', which all have a description and tags about what kind of situations the resource is designed for. Each resource will be aimed at a certain ability level of a certain topic. You can then preview the attached 'files' to that resource. A single resource might have more than one file - eg a Powerpoint presentation, an accompanying worksheet, and maybe some entended teacher notes. Users download each file seperately, so you can opt to have all or just one associated file.

I can't click on a link or read some of the pages

The site is still in Beta testing phase: we hope we have ironed out most problems, but if you come across a glitch please use our email us

Subscriptions and payment

How do I buy credits?
You'll need a credit or debit card to buy credits using PayPal. This is a one step process; you don't need a PayPal account. Teachable.net does not store any confidential payment information itself - this is all dealt with by PayPal's secure servers. If you work at a UK school we can invoice the school directly, although it will still be quicker and easier to use PayPal.

Can I charge the credits back to my school?
If you sign up and tell us you are part of a UK school we are able to email an invoice invoice your school finance officer. If you take this option you are responsible to making sure the account is settled within 30 days. The invoice will be sent as a PDF to your email address, and you need to print it out or send it on.

If Teachable invoices your school we need to receive prompt payment. We will give you 5 credits to your account to get you started straight away, but you'll need to chase that payment to get your full allocation of credits. If we hear nothing from you or your school within 30 days we reserve the right to suspend the account and refuse future use of the site.

Sorry, at present we are not able to invoice schools outside of the UK - you'll have to use a credit card. However, this may change in the future.

I'm not using Teachable.net - can I get my money back? By buying credits you are agreeing to use the site as it is, so unless we have broken our service guarantee (eg our website is down), i'm afraid we can't refund you. You are also not allowed to transfer your credits to another account. However, we are trying to improve the service all the time, so if you have any specific suggestions of how Teachable could be more relevant for you then please contact us.

Downloading and using files

Nothing happens when I click on 'preview' or 'download'?
If you are using Internet Explorer 7 or later (with tabbed browsing) you may get a security message appear in the top of the browser window which blocks the download, like this:

To over-ride this you can simply click on the bar, and select 'Download file..'

To permanently override this setting (if you are confident in changing your computer's settings) please see Changing the security settings on IE7.

I lost / deleted a file from Teachable - can I download it again for free?
Most web browsers are set to save downloads on the Desktop or Documents folder, but if you clicked 'Open' rather than 'Save' in Internet Explorer it will save the file to a temporary folder. If you can't find it, don't worry: you can just download it again by going to 'My Account' and then 'My Downloads'.

Teachable stores your downloads on the website for up to 12 months. You can find it again by (a) going to 'My Account' and then 'My Downloads' or (b) by searching for the resource and clicking the green 'Download' button next to the relevant file.

I can't open the preview (PDF) documents
You will need Adobe Acrobat viewer to view these PDF files. You can download a free copy at http://www.adobe.com/products/acrobat/readstep2.html

I can't open Microsoft Word, Powerpoint or Excel files
You need Microsoft Office to open and edit these files. If you don't have Microsoft Office you can download Open Office for free to edit these same files

If you can open Microsoft Office documents but the file looks corrupted, it's possible you are using an earlier version of Office to the one in which the files were created. See below.

The animations / buttons on my Powerpoint don't work

The files on Teachable.net are designed for MS Office 2003. These should display fine on Office 2007 (although the colour scheme may change), but not all the animations will work on Office 2000 or earlier. You will need to upgrade to the latest version of MS Office or Open Office to get these features working.

Some Powerpoint slides also use ActiveX controls to display Flash and video files within the pages: if you want these to work, you need to click 'Allow' when the file first opens.

What are the copyright restrictions on Teachable's files?

All paid-for resources shared on this site will be subject to a Creative Commons Attribution Non-commercial Share Alike license. That means once subscribers have paid for the resource they can share it among other teachers and pupils, as well as modifying it for their own class. (Well, they were going to do that anyway!) We interpret this license to mean that the resource can also be uploaded to the schools' own Virtual Learning Environment (VLE), but not posted publicly to any website that would seek to earn revenue directly, or indirectly through links or advertising - ie non-commercial. The key condition is that every time the resource is copied (on paper or on a disc) it must be attributed to Teachable.net (and through the Teachable.net link to the contributor).

So you CAN:

Present this file to your class
Hold the file on any of your school or home computers
Use elements of the resource, providing you attribute it to Teachable.net
Print off copies for use in your school
Put the file on your school VLE

But you CAN'T:

Submit or post the file to any public website
Pass off any element of the resource as your own work
Share the resource for any purpose other than educational use

We have deliberately made the copyright licence as liberal as we can, so we would ask you to respect the boundaries of this use.

If you have any other problems or questions that are not answered here, please contact us.